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FAQs


Got a few questions or simply want to learn more about ASN Life? Check out our frequently asked questions below.

ASN Life Frequently Asked Questions

  • Will the ASN Life web app replace our traditional Challenges?

    That’s a great question. We have successfully run body transformation challenges over the years. This time, with all the craziness in the world we wanted to change it up and have a solution that’s more adaptable and more suitable than ever before. Does this mean we won’t run our standard challenge again at some point? No, it doesn’t. But for now, we’d love you to embrace the new ASN Life web app. Especially with the FREE 14-day trial...who doesn't love that!? 😉 Right now, from your own phone or desktop, we are all here to help challenge you.  Come and join our incredible ASN Life community.

  • I don’t live in Australia, can I still join ASN Life?

    You certainly can. For the first time ever, you can access ASN Life anywhere around the world. One of the many benefits of us building our incredible programs into a web-based platform is that you aren’t confined to a certain location or time. It’s your life, your way!

  • Is ASN Life for males and females?

    Absolutely! The ASN Life platform has been carefully designed for men and women of all ages and levels of fitness. No prior knowledge is required, simply sign up and learn as you go. Plus, we’ve got plenty of free resources to help you on your journey in our ASN Life community forum. Join here! 

  • I want to sign up for the 14-day free trial. Why is it asking for my credit card details?

    Your credit card details are a mandatory field when signing up for any subscription service. However, rest assured we absolutely won't charge you for the 14 day free trial, which means it's a completely obligation-free trial period! If you choose to continue with ASN Life after the 14-day free trial, you'll be charged once the trial has come to an end. If, for whatever reason, you choose not to continue, simply email our awesome team at support@asnlife.com.au within 48-hours of the trial ending to let us know.

  • Is ASN Life an app?

    Yes, ASN Life is a web-based app. While you won’t find us in the app store, there’s still a super easy way to use ASN Life as you would any other app (you can even save us to your homescreen like a standard app). Here’s how:


    1. Login to ASN Life on your device
    2. Click on the white phone icon in the top right hand corner
    3. Follow the prompts
    4. Click ‘add to homescreen’ button
    5. Enjoy!
  • When will I be charged?

    Our payment system is set up to charge you every 4 weeks, which equates to $32 with our current $8 per week subscription fee. If you've signed up for a 14-day free trial, you will be asked to enter your credit card details, however, you will not be charged until the 14 day free trial comes to an end. If you choose to continue, you will be charged on the same date every month after your first initial payment is made. 

  • I need support. Where can I get help?

    We’ve got a team working behind the scenes to answer your questions and help support you. Simply email us at support@asnlife.com.au and we’ll endeavour to get back to you at our earliest convenience. Alternatively, join our online ASN Life community forum, where you can ask questions, seek advice, and feel inspired by a group of like-minded people and team members. 

  • How can I cancel my subscription?

    While we’d hate to see you go, we understand that sometimes good things must come to an end. If you’d like to cancel your ASN Life subscription for whatever reason, please email our awesome team at support@asnlife.com.au.


    Note: Please ensure you contact our team via the email above to cancel your subscription within 48 hours of your next billing cycle. 

  • I have special dietary requirements. What do I do?

    Don’t worry, we’ve taken your needs into account. When it comes to reaching your goals, there’s no ‘one size fits all’ approach to health. To ensure your dietary requirements and food preferences are looked after, we’ve given you the option to include any dietary requirements and food dislikes from the get-go, which you can update monthly during your progress check-in.  

  • Will I be able to see my calories and macros in my meal plan?

    Yep! We want to give you full transparency of your plans so you can educate yourself and continue to make healthy changes to your diet and lifestyle. You’ll be able to see your full macro and calorie breakdown per day and per meal in the ASN Life platform.

  • Are snacks included?

    Definitely! We don’t want anyone getting hangry now, do we!? Our meal plans are totally customisable, meaning you can adapt them to suit your lifestyle and what will work for you long term. This means choosing between 3-6 meals per day. Snacks are included in every meal plan, unless you select just 3 meals per day, which means they’ll be quite substantial meals to ensure you’re meeting your macros.

  • I have an injury. Can I still use ASN Life?

    Absolutely! When we said ASN Life is all about living your life, your way, we really meant it. With every workout you receive, you’ll see an option to swap individual exercises, based on wanting to swap to a gym-based exercise, home-based exercise, or because of an injury. When you select the ‘injury’ option, we’ll ask a few follow up questions to get a little bit more info on what areas your injury affects, so we can offer a safe alternative. However, we certainly recommend seeking approval from your healthcare practitioner prior to starting any new exercise regime, particularly where injuries are concerned!

  • I don’t have a gym membership. Can I do ASN Life workouts at home?

    You certainly can! We offer both gym-based and at-home workout programs. Train your way!

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